Welcome to Gainz360, operated by Scriptika Solutions (+91 8422996646, info@gainz360.com). By registering an admin account or using our restaurant ERP software, you agree to be bound by these Terms of Service.
1. Service Provision & Subscription Plans
Gainz360 provides cloud-based restaurant POS, KDS, inventory management, and analytics services across Basic, Pro, Growth, Business, and Enterprise subscription tiers.
2. Payment Terms & 7-Day Refund Policy
- Billing: Subscriptions are billed in advance on a monthly or annual basis via authorized payment gateways (Razorpay, PhonePe, UPI, Netbanking).
- 7-Day Satisfaction Refund: If you are dissatisfied with Gainz360 within the first 7 days of your initial paid subscription, you may request a 100% full refund by emailing info@gainz360.com. Refund requests after 7 days are processed pro-rata at our discretion.
- Taxation: Applicable Goods and Services Tax (GST) will be charged in accordance with Indian tax laws.
3. SLA Uptime & Service Availability
Gainz360 targets a 99.9% Service Level Agreement (SLA) uptime. In the event of temporary network connectivity issues, the Gainz360 Android Flutter staff mobile app provides offline queueing to preserve operational continuity.
4. Tenant Responsibilities & Acceptable Use
- Tenants must maintain confidentiality of admin and staff credentials.
- Tenants agree not to reverse engineer, copy, or exploit the Gainz360 codebase.
- Tenants are solely responsible for ensuring FSSAI food safety compliance and accurate price/tax configuration in their menus.
5. Termination & Data Export
You may cancel your subscription at any time from your Admin Settings panel. Upon cancellation, you may request a complete export of your sales invoices and inventory reports within 30 days.
6. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Contact us at info@gainz360.com or +91 8422996646 for legal notices.